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Committed to the highest standards of quality and customer care.

Our Approach

At Walker Profiles we are focused on supplying a high-quality, cost-effective product that exactly meets our clients’ needs. Our products are backed up with an equally high-quality planning, installation and maintenance service. In everything we do, we aim for a price that represents best value.


In our work we focus on meeting the interests of two distinct groups – our clients (for example, main contractors, local authorities or housing associations) and the householders who will use and enjoy our products.

We are therefore committed to reaching the highest standards of quality, customer care and product and service quality. We also have an on-going commitment to environmental excellence and sustainability to help our clients meet their own green supply chain needs.
 

A Strategic Approach to Service Delivery


To reach the high standards our clients expect, we have a transparent, organised approach towards planning and implementation. All our systems and procedures are designed to satisfy the needs of both clients and householders - from window design through to post-installation customer care.

We are used to operating within the exacting criteria laid down by clients. For example, in our work with North Lanarkshire Council’s Housing Department we have achieved a 95% performance target for carrying out repairs within a range of priority coded timescales.

In all our installation work we aim to get everything carried out on target, with minimum inconvenience and to a standard which surpasses that of nationally known domestic PVC-U window installers.


To find out more about how we reach the highest standards in all we do, please see the following sections:

 
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Health and Safety

Walker Profiles ensures that all of its employees employ safe systems of work – to safeguard the health and safety of all staff, clients and members of the public.

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Who We Work With

Walker Profiles has a broad customer base, which includes many leading local authorities, nationally recognised house-builders and local housing associations.

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Customer Care

Walker Profiles is committed to the highest standards of customer care – a commitment that is backed up by comprehensive policy, code of conduct and complaints procedure.

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Environment

Walker Profiles has an on-going commitment to sustainability and environmental excellence. This commitment is based on James Walker (Leith) Ltd’s ambitious Environmental Policy Statement.

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Quality

Walker Profiles is committed to the highest standards of quality, which is why all our products are certified by the BBA (British Board of Agreement).

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Copyright Walker Profiles Ltd. 2017